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Major Benefits From VoIP With Teleconferencing Equipment

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  1. Telephony Becomes Communication 

Voice over IP means telephony over the Internet. Put simply, speech is broken down into data packets and transmitted over the Internet. The special thing about it is: Via this Internet connection not only language, so audio data can be transferred, but any kind of data. So you can use the same Internet connection both phone calls, as well as video conferencing, chat, share files or in general: Virtual work together. This is how telephony becomes communication.

  1. Virtual Collaboration 

Switching to VoIP does not just mean upgrading the phone system, it’s also a strategic investment. With the integration of voice and data, the connection between the phone and the screen is now possible. Use video conferencing and online meetings to meet partners and customers face-to-face. How to create a positive customer experience?

  1. Accessible Every Where with VoIP 

Telephoning will be as mobile as getting emails. No matter where you are: Log in with your personal access data on an IP telephone or via a soft client and you are already reachable via your usual landline number. And via a corresponding app, you can even be reached on your mobile phone via your landline number. So you will not miss a call.

  1. Save Costs With VoIP 

Did you know that VoIP makes up to 62% cheaper calls compared to ISDN? Reduce your costs with a lot of low call rates and flat rates for calls to home and abroad as well as mobile phones. And internal network telephony is completely free. So if your company with multiple locations is the same VoIP provider, then your employees call each other for free. You can get services from the best VoIP services provider.

  1. VoIP Means Plug & Call 

Connect your phone to the Internet and you’re ready to go. A user interface in the web browser allows you to easily manage and extend your VoIP telephone system – even across different locations. There you can easily configure the individual users, assign the telephone numbers, set up call groups and much more. VoIP phone systems are controlled through a web configuration interface, making it easier to manage. In addition, you can tailor the system even better to the telephony requirements and needs of your company.

  1. Lower Call Costs 

Use the services of a VoIP service provider to save a considerable amount of money on long distance or international calls. The telephone systems of multiple offices or corporate offices can be easily connected to each other for free calls.

  1. High Scalability 

Proprietary telephone systems cannot keep pace with rapid growth: with the increasing number of telephone lines or extensions, it is not uncommon for hardware to be upgraded at the cost. Sometimes even a completely new telephone system is required. Unlike a VoIP phone system, even with a standard computer, a large number of phone lines and extensions can be easily managed. If necessary, new phones are simply added.

  1. Better Customer Service and Higher Productivity 

By seamlessly integrating telecommunications into the computer network, developers can integrate telephony into data processing and enterprise applications. Required data is available faster.  Outgoing calls are made directly and quickly via Microsoft Outlook – Caller numbers are simply called up and dialed via the address book.

  1. More Extensive Selection of Standard Functions 

Because VoIP phone systems are software-based, new features are easier to design, add or optimize. Many VoIP systems are already delivered with a large range of functions, such as an automatic answering system, voicemail, call waiting for function and much more.

  1. Better Cost Control through Extensive Evaluation Options 

In VoIP telephony, the connection data of incoming and outgoing calls are stored in a database on the server. This allows call costs and call volumes to be analyzed in detail.

 

Status monitoring of proprietary systems is often only possible with expensive, manufacturer-specific system telephones. But even with this hardware, the status cannot always be clearly and clearly established. VoIP systems allow you to specify which users are allowed to control the status of the phone system – easily with the help of a graphical overview via the web browser.

Benefits of IVR and the Role of VoIP in it

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IVR enables the processing of many similar calls whose requests can be processed automatically. Generally, this is called the telephone dialogue system. For the caller, the information is provided automatically over the phone. Typical applications are voice portals. For example for telephone banking or timetable information.

History 

Already in 1941, Bell System experimented with tone dialing and DTMF dialing as an alternative to slow pulse dialing. In 1962 Bell was ready to use the technology. It provided that once a call was established, the tone was switched off. Later, it was found that voice dialing calls could be controlled. Communication with a computer was then nothing in the way. As early as 1970, the first IVR systems came onto the market. But only in 1983 came the first IVR system on the market that could be operated on a PC.

Benefits 

Speech automation has made 24/7 availability of services possible. The customer is no longer dependent on opening hours. IVR is complementary to telephone support and can relieve the consultants when a lot of calls are made during peak hours. IVR systems answer calls and answer them automatically. So you can make basic information available to the caller.

Voice portals are mostly used in combination with a call center. This allows better control of calls. With the IVR, simple requests are processed in advance and complicated requests pre-qualified. For example, the query of the customer number, order number, product name or similar. Only then will the caller be referred to a consultant. However, it is a bad habit within the call center industry if the IVR system is used to prevent access to the consultant.

What are the benefits of using an IVR? 

  1. Improve the company image 

The use of IVRs will give your company a degree of professionalism that will benefit startups and smaller businesses in particular. Even if you only have a few employees, you can still create IVR announcements to forward the customer directly to the respective department, such as sales, support or marketing.

  1. Increase customer satisfaction 

If your IVR system is easy to use and reliable, your customers will never be directed to the wrong employee or department. This can help customers with their problem faster, which saves time and increases customer satisfaction.

  1. Increased efficiency of employees

Because the customer is always connected to the right person, the agents are better able to help the customer with their problem without having to consult with colleagues or managers. It is less common for calls to be forwarded to another colleague and employees can work more efficiently and faster. In addition, voice dialogue systems no longer require a customer service representative who first accepts all calls and then forwards them to the appropriate contact person.

       Role of VoIP in IVR 

VoIP provides a platform to provide services for IVR. An IVR enables a system to respond through any tone of the keypad or a voice of a person. VoIP suppliers the best VoIP service providers make it sure that there is no complexity there if it is linked to IVR. By including an IVR with VoIP it becomes possible for a big company to respond effectively to people. These both make it possible to accomplish multidimensional tasks regarding services. In numerous industries, IVRs are using VoIP to make services better.

VoIP is less expensive and affordable for small size businesses but by amalgamation, with IVRS its efficiency is also multiplied. Any customer who calls wants a quick and appropriate response. These two are making it possible in many respects. All calls are attended by auto attendant and clients are recognized by the database. So it makes services of a company much qualitative.

Troubles & Disadvantages of using a Bad VoIP Provider

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The noise and static, the disconnecting calls and hang-ups, angry agents and irate customers? Who hasn’t been there? The effects of choosing a bad VOIP provider go a long way. It not only affects your agent’s sales capabilities, it also affects trust levels of your clients (permanently). After all, who would trust a company that sounds like a radio or has the voice coming in pieces?

For setups claiming to be operational from or providing services to clients from countries where exceptional telephony quality is something expected for sure in every call, poor voice quality immediately raises a flag on the repute, reliability, and trustworthiness of your company.

CHOOSE QUALITY VOIP SERVICE PROVIDED BY THE VOIP SUPPLIERS

The EFFECTS of HANG-UPS:
The rate of hang-ups is something that almost all call center owners and managers are always worried about. Every bounced or hung up call means “lost business”. The poor call quality or connectivity would lead to your hanging-up on your company if this happens on a call you were taking yourself. Who is interested in listening to bleeps and gibberish. And all of this happens in the short span that you have available for attracting new prospects.

IF THIS HAPPEN TO YOU, IT’S TIME TO CHANGE YOUR VOIP PROVIDER. TAKE A FREE TRIAL BY THE VOIP SUPPLIERS TODAY

And trust me on this, a bad VOIP provider goes an extra mile than just providing poor services. The industry is full of complaints, where rogue VOIP suppliers have over charged them, bound them in unfair contracts, regardless of satisfaction levels and have asked for penalties for leaving when they are fed up. They have zero interest in your business flourishing. They are only in it for the money.

STOP GETTING ROBBED, DIFFERENTIATE BETWEEN QUALITY VOIP SERVICE

The question is, can you afford such a provider? Most call centers start small. The budgets are limited and the difference between going broke and running a successful operation is a very thin line. Making a bad choice early on can be devastating. And it can actually be much worse if you are an established setup and make the wrong choice. Your running empire can be in shambles in days.

BAD VoIP PROVIDER = TERRIBLE CUSTOMER SERVICE

A bad provider would also make sure terrible customer service. You will be kept on hold for hours at a stretch to resolve simple issues, would be given a cold shoulder every time you call and problems will be brushed off as trivial.

CONCLUSION:

A sincere advice would be to trust established companies with solid track records, with reviews that don’t sound fishy. Give them a trial run if possible and don’t sign long-term contracts without having tested their services.

Contact the VOIP supplier today, they will allocate you a dedicated account manager from the start, with 24/7 in-house support. No lies about where they operate from and take pride in providing a top-tier network. The range of products offered is unmatched and making choices is easy. So get in touch today and avoid falling for the “cheapest, no matter what” rogue providers.

SIGN-UP FOR FREE TRIAL TODAY

The Newest Cloud Based Solution for Call Centers- The Voip Suppliers

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Call center solutions have come a long way in Pakistan, in terms of technology. From Private Branch Exchanges (PBX) to Asterisk servers to Vonage phones to cloud-based solutions, they have evolved at a pace, known to very few other industries.

There are several advantages to a cloud-based solution like the VOIP suppliers, over a traditional on-premises, legacy VOIP setup or something even older you might be using. Some of these are listed below:

 

  1. Cutting-edge technology: As the cloud is the latest technology in the call center realm and it is constantly evolving, there is nothing better than getting a cloud solution. This gives you the assurance that you are using nothing but the latest, the telephony tech world has to offer.
  2. Scalability: With locally deployed solution it was always a pain to get changes made. You need to do something as simple as adding a line, it involves calling a technician who can do that bit for you. There are also constant maintenance costs. With the cloud though, things are different. All these tasks are trivial and can be handled remotely if you have any difficulty. Mostly these can be done easily by yourself by logging into your portal. If not, it is done with ease by our support team without you having to wait for a visit. If your business is cyclical or seasonal, no worries, just add a few lines when needed and get rid of them when the demand is low. Want to start a new branch, no need to buy expensive hardware again. Just add to your existing system. How cool is that?
  3. Mobile Usability: As with any cloud-based solution, cloud telecom solutions like the VOIP suppliers can be used from mobile devices as well. Not only that, the accounts can be logged on from multiple locations. If you need to work from home someday, you can simply log in using your phone app or home PC and you are as good as, in office.
  4. Reliability: One day, you have had a software gone rogue on your server that is being fixed and agents can’t dial and the other day, it is a hardware issue. With the cloud-based system, that will be the last of your worries. With several fallbacks and maintenance routines in place, cloud servers are kept spik span. All you will be concentrating on is sales.
  5. Feature Richness: The old solutions came with basic options, few and uncustomizable features. With the cloud, you don’t have to wait for the local install. Just ask for it and you get it. And when there is a new base feature added you automatically get it. Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Predictive Dialing, Computer Telephony Integration (CTI) are some of the features that only scratch the surface with our cloud-based telephony system.
  6. Quick Setup: Cloud is a fully established technology, so getting setup and operational is a matter of minutes not days. Prerequisites are simple and very little hardware is needed. No bulky servers, UPS, generators, no more server rooms. 🙂
  7. Bandwidth advantages: Due to the way architectures are built in on-premises setups, more bandwidth is consumed, resulting in larger internet bills. With our cloud solutions, special compression methods are used to reduce bandwidth usage without sacrificing voice quality.
  8. Minimum knowledge needed: Do you even know or want to know the 1500 terms Asterisk servers and other solution have attached to them? Do you even know how to even safely reboot a server without breaking some piece of software? In 90 out of 100 cases, the answer will be No. And why should you, when you can simply log into a nice dashboard and do almost everything yourself.

I can go on and on and on. On top of all this, you save on not only calling costs but also on infrastructural costs, hardware costs, internet bills. Compare it and you will find the difference in cost, performance, reliability, security scalability awesome. So don’t be left out. Make the switch today to the VOIP Suppliers.

What is VoIP phone Service 2018- The Voip Supplier

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Voice over internet protocol, most commonly known by its short form, VOIP is a technology that makes it possible to make use of the broadband internet to make calls, instead of the traditional public switched telephone network (PSTN).

Pioneer VOIP companies tried to mirror the architecture of traditional phone services and tried to use same networks. These were followed by companies like Skype, who offered free calls to closed user networks.  In modern business VOIP setups, cross-platform integration is much easier and users are able to place calls to phones from PCs and even mobile phones now.

Some of these services only restrict you to use the same service. Most popular services in this category today are Skype, WhatsApp, Viber, Line and many others, that have made their way to our smartphones through the advent of technology. However, these are personal solutions.

BUSINESS VOIP 2018

Business VOIP is a different ball game altogether. Business VOP today, makes use of cloud-hosted infrastructures to make and receive these calls. In recent years regular telephony and VOIP have blended together really well. It is possible to get an inbound number for most markets around the world and place calls anywhere globally too, using VOIP.

INTRODUCTION OF SOFTPHONE

The introduction of softphones have also converted personal computers, used for other work related activities to replace calls. This is the hallmark of business telecom and is a norm in work environments in organizations around the world.

TYPES OF VOIP SOLUTIONS OFFERED IN 2018

There are mainly two types of VOIP solution offered these days.

  • Hosted Solution or a Cloud-Based Solution: When the major infrastructure is located in the provider’s office and services are delivered through cloud solutions. This is the most widely used solution these days. This induces less reliance on the client’s on-premises equipment and ensures a uniform experience across user bases.

However, although the use is diminishing, certain big organizations may prefer more control, on-premises using their own equipment. This may have certain benefits but requires more initial investment, HR and, expertise to handle the equipment.

  • The voice generated by both making and receiving ends is converted to packets and transmitted using the internet. This has its own benefits such as:
  • Voice packets are handled similar to other data, so there is, as such, no need to maintain a separate network.
  • Every data packet has an origin and destination data stored in it, quite similar to a sealed envelope. This means that all these packets do not have to follow same the route during a call. If one route is malfunctioning, they can use the other. This means improved call quality and consistency.
  • The packets make it possible to send more data over a network, as compared to legacy PSTN.

 

CONCLUSION:

Switching from traditional telephony to VOIP can bring a revolution to your business. You will not have to think twice before picking up that phone to call a prospect, as call costs are way cheaper. You will also be rid of the old-fashioned, bulky equipment needed to place calls and will have more flexibility, reliability, and security besides a peace of mind. Making the switch is easier than you think. Don’t be deterred by the fancy terms. VOIP is all about usability and business VOIP, today is designed for the least techy of us. Get in touch today for the VOIP solution that best fits your organization.